Return Policy for MyBIGBag E-commerce Website (UK)
Last Updated: 07/07/2024
Welcome to MyBIGBag E-commerce website (the “Site”). This Return Policy outlines our procedures for returning items purchased on our Site. By making a purchase on our Site, you agree to comply with the terms of this Return Policy.
1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return the item(s) within 14 days of the purchase date for a refund, exchange, or store credit, subject to the conditions outlined below.
2. Eligibility
To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging. Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@mybigbag.co.uk to request a return authorization.
- Pack the item(s) securely in the original packaging, if possible.
- Include a copy of your order confirmation or packing slip with the return shipment.
- Ship the item(s) to the address provided by our customer service team.
You are responsible for the cost of return shipping, unless the item(s) arrived damaged or defective.
4. Refunds
Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within [number of days] days.
Please note that shipping and handling charges are non-refundable, unless the item(s) arrived damaged or defective.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) on our Site.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [contact email or phone number]. We will work with you to replace the item or issue a refund, as appropriate.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at info@mybigbag.co.uk.
By making a purchase on our Site, you agree to comply with the terms of this Return Policy. Thank you for choosing MyBIGBag.
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